Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return policy below.

Return Period

Customers may request a return within 30 days after receiving their order.

To start a return, please contact us with:

- Order number
- Customer information
- Reason for return
- Photos of the product if required

Please do not return any item before receiving approval from our customer service team.

Return Conditions

To be eligible for a return:

- The product must be unused and in original condition.
- The product must include original packaging materials and accessories.
- The product must not have any signs of misuse, damage, or modification.

The following items are not eligible for standard returns:

- Customized furniture
- Special-order products
- Personalized items
- Products that have been assembled, used, or damaged by customers

Return Shipping Costs

Customer Responsibility Returns:

For returns caused by customer preference, including:

- Changed mind
- Color preference
- Size selection issues
- No longer needed

Customers are responsible for return shipping costs, including large furniture freight shipping fees.

The refund amount will be the product purchase price minus applicable return shipping costs.

Seller Responsibility Returns:

We will cover return shipping costs for issues caused by us, including:

- Damaged products
- Manufacturing defects
- Incorrect items shipped
- Missing parts
- Products significantly different from the description

We will provide an appropriate solution, including replacement parts, replacement products, or a full refund.

Damaged Products

If your product arrives damaged, please contact us within 48 hours of delivery.

Please provide:

- Photos of the packaging
- Photos of the damaged area
- Product photos
- Shipping label photos

After review, we may provide replacement parts, replacement products, partial compensation, or a refund.

Refund Processing

Once returned items are received and inspected, refunds will be processed within 3–7 business days.

Refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time.

Order Cancellation

Orders can be canceled before shipment.

Once an order has entered the shipping process, cancellation may no longer be possible. Customers may request a return according to this policy.