Welcome to Niusonlan Help Center.

Here you can find answers about our modular sofas, ordering process, shipping, product care, and customer support.

If you have any additional questions, please contact our support team.

Email:
yif959163@gmail.com

Shopping & Product Guide

Are Niusonlan sofas modular?

Yes. Our sofas feature a fully modular design, allowing you to create a seating arrangement that fits your space and lifestyle.

Each module can be arranged, combined, or adjusted to create different layouts for your living room.

How do I choose the right sofa size?

Before purchasing, we recommend measuring your living space, doorways, hallways, and elevator dimensions to ensure the sofa modules fit comfortably into your home.

Each module is individually packaged, with most boxes measuring within approximately:

120 × 40 × 40 cm

Please consider your available space before placing your order.

How comfortable are the cushions?

Comfort is one of our top priorities.

Our sofas are designed with carefully selected cushioning materials to provide a balance between softness and support.

The cushions are designed to provide a comfortable sitting experience while maintaining shape and resilience through everyday use.

Will the sofa cushions recover after unpacking?

Yes.

Because our sofas are shipped in compressed packaging, the cushions may require some time to fully expand after opening.

Please allow the sofa to recover naturally after unpacking. The final shape and comfort will gradually improve as the materials return to their intended form.

Are fabric colors exactly the same as shown online?

Actual colors may vary slightly due to different lighting conditions and screen settings.

Small variations in fabric texture and color tone are normal characteristics of upholstered furniture.

Modular Sofa Information

Can I rearrange my sofa after purchase?

Yes.

The modular design allows you to rearrange your sofa whenever your space or lifestyle changes.

You can create different configurations based on your needs.

Can I purchase additional modules later?

Availability of additional modules may vary depending on product collections and inventory.

Please contact our support team for assistance.

Shipping & Delivery

Where do you ship from?

All Niusonlan orders are shipped from our U.S. warehouse.

This allows us to provide faster delivery and a more reliable shopping experience for customers in the United States.

How long does shipping take?

Orders are typically processed within 3–5 business days.

After shipment, most orders arrive within 3–8 business days within the continental United States.

How will my sofa arrive?

Each sofa module is individually packaged and shipped separately.

Your order may arrive in multiple packages depending on the configuration selected.

Tracking information will be provided once your order ships.

Do I need to assemble the sofa?

No complicated assembly is required.

After unpacking, simply allow the compressed cushions to expand and arrange the modules according to your preferred layout.

Product Care Guide

How should I care for my sofa?

To keep your sofa looking its best:

• Vacuum regularly using a soft brush attachment.
• Avoid prolonged exposure to direct sunlight.
• Clean spills promptly with appropriate fabric care methods.
• Avoid using harsh chemicals that may damage the upholstery.

Is the sofa suitable for pets?

Our sofas are designed for everyday living.

However, pet behavior, claws, and stains can vary. We recommend using proper care and maintenance methods to keep your sofa in great condition.

Returns & Support

What if my sofa arrives damaged?

If your order arrives damaged, please contact us within 48 hours after delivery.

Please provide:

• Order number
• Photos of the package
• Photos of the damaged area

Our team will review the issue and provide an appropriate solution.

Do you accept returns?

Due to the nature of large furniture products, we currently do not accept returns for change-of-mind purchases.

If your product arrives damaged, defective, or has quality issues, please contact our support team for assistance.

How can I contact customer support?

For any questions regarding products, orders, or delivery, please contact:

Email:
[Your Customer Service Email]

Customer Support Hours:

Monday – Friday
9:00 AM – 5:00 PM PST